TERMS & CONDITIONS – RECORDED PERSONALISED VIDEO
These Terms & Conditions apply to the purchase of a Personalised Recorded Video Session provided by Mel The Mirror..
By completing your purchase, you agree to the following:

1. Nature of Service
This purchase is for a personalised recorded video session delivered digitally.
The session is created specifically in response to the questions you submit after checkout. No physical product will be shipped.
This service is provided for educational and personal development purposes only. It does not constitute medical, psychological, legal, or financial advice. No specific outcomes or results are guaranteed.

2. Delivery
Your recorded video session will be delivered electronically via private video link or email within 1–7 days of receiving your submitted questions (most within 48–72 hours).
Delivery timeframes begin once all required information has been submitted.
It is your responsibility to provide accurate contact details at checkout.

3. Refund Policy
Due to the personalised and digital nature of this service, all sales are final once the recording has been delivered.
Refunds are not available after delivery.
If you experience a technical issue preventing access to your recording, please contact support@melthemirror.com before initiating a payment dispute so the issue can be resolved promptly.

4. Intellectual Property
Your recorded session is for personal use only. It may not be reproduced, distributed, shared publicly, or resold without written permission.

5. Personal Responsibility
By purchasing this service, you acknowledge that:
You are responsible for your own decisions and actions
Participation is voluntary
The service does not replace professional medical, legal, financial, or psychological support

6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any direct or indirect damages arising from participation in this service.

PRIVACY POLICY
Last Updated: 21/02/2026
Mel The Mirror (“we”, “us”, “our”) is operated by Melanie Emma Leppard, Sole Trader.
This Privacy Policy explains what personal information we collect, how we use it, how it may be disclosed, and the security measures we take to protect it.

1. Information We Collect
We may collect the following types of personal information:
Information you provide directly:
Full name


Email address


Billing address


Payment information (processed via third-party providers)


Questions or information submitted for personalised recorded sessions


Messages sent via contact forms or email


Automatically collected information:
IP address


Browser type


Device information


Website usage data (via cookies or analytics tools)


We do not store full credit card details on our servers.

2. How We Use Your Information
We use your information to:
Process payments


Deliver purchased digital services and products


Provide personalised recorded sessions


Provide access to online courses or membership platforms


Communicate with you regarding purchases


Respond to enquiries


Improve website functionality and user experience


Meet legal, tax, and accounting obligations


We only collect information necessary to operate our business and deliver services.

3. Third-Party Service Providers & Disclosure
We may share necessary information with trusted third-party service providers to operate our business, including:
Payment processors (e.g., Stripe, ThriveCart)


Course hosting platforms (e.g., Thinkific)


Community platforms (e.g., Skool)


Email service providers


Scheduling platforms


Website hosting providers


Analytics providers


Information is disclosed only as required to deliver services or comply with legal obligations.
These third parties are responsible for maintaining appropriate security and data protection standards under their own privacy policies.
We do not sell, rent, or trade your personal data to third parties.

4. Method of Disclosure
Personal information is shared electronically through secure integrations with third-party platforms necessary for payment processing, course delivery, community access, email communication, and scheduling.
Data is not disclosed in any other manner unless required by law.

5. Data Security & Safeguards
We take reasonable technical and organisational measures to protect your personal information, including:
Use of secure password-protected systems


Secure third-party payment processing


SSL encryption where available


Limiting access to personal data


While we take appropriate measures to safeguard information, no online system can be guaranteed 100% secure.

6. Data Retention
We retain personal data only as long as necessary for:
Delivering services


Meeting legal, accounting, or tax requirements


Resolving disputes


You may request deletion of your personal data, subject to legal obligations.

7. Your Rights
You may request:
Access to your personal data


Correction of inaccurate information


Deletion of your personal data (where legally permitted)


To make a request, contact:
Email: Support@melthemirror.com

8. Cookies & Analytics
Our website may use cookies or analytics tools to improve functionality and understand website usage. You may adjust your browser settings to refuse cookies.

9. Contact Information
If you have questions about this Privacy Policy or how your data is handled, contact:
Melanie Emma Leppard
Sole Trader
Email: mel@melthemirror.com